Client Success Team-Lead

Description

Team Lead Customer Service responsibilities include:
· Building long-term relationships with key clients.
· Addressing customer concerns and complaints.

Job brief
We are looking for a Team Lead Customer Service to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.
Your goal will be to help us safeguard our revenue and retain our customers.
Responsibilities
· Build relationships with key employees among customers
· Create plans to address clients’ business needs
· Schedule regular meetings with customers to ensure they are satisfied
· Act as point of contact for complaints and escalate issues as appropriate
· Collaborate with internal teams to address customers’ needs
Requirements and skills
· Proven experience as a Team Lead Customer Service or Client Relations
· Proven track record of meeting and exceeding targets
· Background in customer service; industry knowledge is a plus
· Experience tracking relevant KPIs (e.g. customer satisfaction)
· Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
· A customer-oriented attitude
· Excellent communication
· Problem-solving aptitude
· Ability to work well with a team

Compensation & Benefits:

• Competitive base salary and yearly increments.
• Collaborative yet fun-loving atmosphere: space that fosters employee wellbeing
• Salary Revision after Probation
• Fuel Allowance
• Leaves Encashment
• Referral Bonus
• Provident Fund
• Medical Insurance

Job Type: Full-time

Pay: Rs100,000.00 - Rs130,000.00 per month